Vivo S.A. Upgrades Support Systems Through Amdocs Ltd. Renewal
Vivo S.A. modernized its operations support systems and renewed its collaboration with Amdocs Ltd. to implement the Customer Experience Suite platform.
The telecommunications company Vivo S.A. has modernized its operations support systems and renewed a strategic collaboration with Amdocs Ltd. to upgrade its platform to the Amdocs Customer Experience Suite (CES2X). The agreement includes the renewal of managed services for CES operations and an alignment of licensing capacity to accommodate Vivo S.A.'s expanding customer base.
This modernization effort focuses on enhancing service activation, inventory, and provisioning capabilities, with the goal of improving order processing efficiency and response times. Fernando Paes Campos, Vivo S.A.'s Executive IT Director, stated that the project was completed on schedule and without impacts to operations. He noted that the evolution prepares the company for future operational challenges and establishes a foundation for digital transformation and automation initiatives.
Anthony Goonetilleke, Amdocs Ltd. Group President of Technology and Head of Strategy, said the company is proud to support the evolution through Amdocs CES to help Vivo S.A. deliver consistent customer experiences and foster business growth.
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