Marks & Spencer Apologizes After Customer Finds Moth in Crisps

Marks & Spencer apologized and offered a full refund to Suzanne Bailey, a Liverpool resident who found a moth in a bag of lightly salted tortilla crisps. Bailey, a 45-year-old operations manager, reported that she had consumed approximately one-third of the bag before realizing an object she thought was a burnt tortilla was actually an insect.

Bailey stated that her 13-year-old daughter became physically ill after the discovery. Following the incident, Bailey photographed the evidence and submitted a formal complaint through the company's website and customer support, noting that she no longer shops at the retailer.

The retailer confirmed it is working closely with its supplier partner to investigate the matter fully.