Navitaire System Outage Disrupts Indian and Global Airlines

A global outage of the Navitaire passenger service system disrupted airline operations on February 19, 2026, primarily affecting low-cost and hybrid carriers across Europe and the Asia-Pacific regions. The disruption was caused by a planned maintenance change that unexpectedly led to network instability. Technical teams resolved the issue within 50 minutes, though effects varied by region.

In India, carriers including IndiGo, Akasa Air, Air India Express, and SpiceJet experienced system failures between 6:45 am and 7:28 am, with intermittent recurrences until 8:25 am. The glitch impacted reservations, web check-ins, and departure control. This forced ground staff to adopt manual backup procedures, resulting in significant passenger congestion and long queues at major hubs. Air India remained unaffected as it does not utilize Navitaire software.

Congestion was particularly severe at Delhi's Indira Gandhi International Airport and Mumbai's Chhatrapati Shivaji Maharaj International Airport. In Delhi, the operational pressure was exacerbated by high passenger volumes and VIP movements associated with the Artificial Intelligence Summit 2026. While the outage caused temporary processing delays, flight operations returned to normal without major cancellations.