Chipotle COO Jason Kidd Uses Field Visits to Scout Talent
Chipotle COO Jason Kidd identifies potential leaders through weekly restaurant visits and team dinners, prioritizing employees who take ownership of operational problems.
Jason Kidd, the Chief Operating Officer of Chipotle, utilizes weekly restaurant visits and team dinners to identify and promote talent within the company. This hands-on approach allows Kidd to evaluate potential leaders based on four specific qualities, with a primary focus on how employees respond to operational challenges.
Kidd prioritizes individuals who anticipate issues and take ownership of them. Rather than simply reporting a problem to management, he seeks employees who present their managers with possible solutions and recommendations. This framework is designed to identify staff members who demonstrate initiative and the capacity to handle increased responsibility, thereby reducing the operational burden on their supervisors.
