Telstra Fixes Glitch Sending Phantom Call Notifications
Telstra apologized after a technical glitch in its MessageBank service sent thousands of delayed missed-call and voicemail notifications to customers simultaneously.
Telstra apologized to thousands of customers after a technical glitch caused a surge of delayed missed-call and voicemail notifications to arrive simultaneously. The company identified the issue within its MessageBank service, noting that some notifications dated back several days.
Telstra confirmed the error was fixed on Tuesday night and stated the incident was not the result of a hack or any outside influence. The company clarified that the glitch did not impact mobile data, voice calls, or emergency triple zero services.
The failure drew significant attention on social media, where over 3,000 users reported receiving illogical call notifications on the company's Facebook page.