UK Government Pledges New Safeguards for Disabled Air Passengers

The UK government is introducing enhanced safeguards for disabled air passengers through a forthcoming civil aviation bill. The measures follow a review led by Tanni Grey-Thompson and reports that more than 1,000 wheelchairs were damaged in 2024.

Heidi Alexander, the Transport Secretary, announced that the government will remove the maximum payout limit for compensation regarding lost or damaged wheelchairs. The legislation will also grant the aviation regulator new powers to fine airlines and airports that fail to provide necessary assistance. Alexander stated that the government has backed the industry to overhaul staff training and create better systems for sharing passenger information.

The Aviation Accessibility Implementation Group reported progress on 19 key recommendations but noted that further work is required to ensure disabled people can fly with confidence. Meanwhile, Airlines UK reported a nearly 10% year-on-year increase in passengers requiring assistance. Tim Alderslade, Chief Executive of Airlines UK, claimed that 82% of these passengers are satisfied with their travel experience.